Privacy Policy

Mivida Digital (“we”, “us”, “our”) is a sole trader business based in Manchester, United Kingdom, providing website design, software development and related digital services to small businesses and SMEs.

For the purposes of UK data protection law (the UK GDPR and the Data Protection Act 2018), Mivida Digital is the data controller for the personal data described in this policy.

Contact details:
Email: hello@mividadigital.co.uk
Phone: +44 7424 158513
Location: Manchester, UK

We only collect the personal data you give us directly. Currently this is limited to the information submitted through our contact form, or given to us by phone, WhatsApp or email, which may include:

• Your name
• Your business name
• Your business type
• Your phone number
• Your email address
• Your website address (if you have one)
• Details of your enquiry, and anything else you choose to tell us

We do not currently collect any other personal information about you (for example, we do not take payment details through our website).

We use the information you provide to:

• Respond to your enquiry and discuss your requirements
• Prepare and send you a quote
• Communicate with you about a project you've asked us to work on
• Keep basic records of our business dealings with you

Legal basis: we process this data on the basis of our legitimate interests in running our business and responding to enquiries from potential and existing clients. Where we send marketing communications by email, we will rely on your consent, which you can withdraw at any time (see Section 8).

We keep personal data submitted through our contact form only for as long as we need it for the purpose of discussing and following up on your enquiry. Once an enquiry is closed and no longer relevant (for example, you've decided not to proceed, or a project has concluded and there's no ongoing need to hold your details), we will delete it within a reasonable period.

Where we go on to provide services to you as a client, we may need to retain some records for longer to meet our own legal, accounting or contractual obligations — this will be handled separately as part of any service agreement.

We don't sell your personal data. We may share it with the following categories of third party, only where necessary:

• Google Analytics — we use Google Analytics to understand how visitors use our website. Data collected through Google Analytics is processed in accordance with Google's own data processing and security terms. Some of this data may be processed or stored outside the UK; where it is, Google provides appropriate safeguards (such as the UK/EU Standard Contractual Clauses) for the transfer.
• Google Business Profile — we use Google's tools to help set up and manage Google Business Profiles, including for clients, in line with Google's own terms.
• Email marketing platform — we may use a third-party email marketing platform to send updates or marketing communications, where you've agreed to receive them.
• Professional advisers and authorities — where we're required to by law, or to protect our legal rights.

We do not currently use advertising or tracking pixels (e.g. Meta/Facebook Pixel).

Acting as a data processor for clients

If we build or manage a website, contact form, hosting or email service for you as a client, we may in some cases process personal data on your behalf (for example, data submitted through a contact form on your website). Where this applies, the specific terms — including our responsibilities as a data processor — will be agreed separately as part of your service contract with us, rather than under this policy.

Our website's use of cookies and similar technologies is explained in our separate Cookie Policy.

We take reasonable technical and organisational steps to protect the personal data we hold from loss, misuse or unauthorised access. However, no method of transmission over the internet is completely secure, and we can't guarantee absolute security.

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Erase your data, in certain circumstances
• Restrict how we use your data
• Object to our use of your data, including for marketing
• Data portability, where applicable
• Withdraw consent at any time, where we're relying on consent (e.g. for marketing emails)

To exercise any of these rights, contact us at hello@mividadigital.co.uk.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk or by calling 0303 123 1113 — although we'd really appreciate the chance to sort out any concerns directly first.

We may update this policy from time to time, for example as our services or the tools we use change. We'll update the “last updated” date at the top of this page when we do.

If you have any questions about this policy or how we handle your data, please get in touch:

Email: hello@mividadigital.co.uk
Phone: +44 7424 158513